Sabipaws
Pet Essentials, Adoption & Care Platform
Kigali, Rwanda
Last Updated: January 12, 2026
Welcome to Sabipaws ("we," "our," or "us"). Sabipaws is a pet store and e-commerce platform operating in Rwanda, providing pet products, supplies, adoption services, and related services through our website (sabipaws.com) and mobile applications (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This Privacy Policy applies to all users of our Services, including customers, sellers, and visitors to our website and mobile applications.
We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources. The types of information we collect include:
When you create an account, make a purchase, or use our Services, we may collect:
Account Information: Name, email address, phone number, password (hashed), and account type (customer or seller)
Profile Information: Profile picture, address, city, country, and any additional information you choose to provide
Seller Information: Shop name, business address, business phone, business email, and business description (for seller accounts)
Order Information: Billing and shipping addresses, payment information, order history, and delivery preferences
Communication Data: Messages you send through our Services, support tickets, feedback, reviews, and ratings
Adoption Applications: Information provided when applying to adopt a pet, including personal details and housing information
Payment Information: Payment method details (processed securely through third-party payment processors; we do not store full credit card numbers)
When you use our Services, we automatically collect:
Device Information: Device type, operating system, device identifiers, mobile network information, and device settings
Usage Data: Pages viewed, features used, time spent on pages, clicks, searches, and navigation patterns
Location Data: General location information (city, country) and, with your permission, precise location data for delivery services
Log Data: IP address, browser type, access times, referring URLs, and error logs
Push Notification Tokens: Device tokens for push notifications (mobile applications)
Cookies and Tracking Technologies: See Section 7 for detailed information
We may receive information about you from:
Payment Processors: Payment confirmation and transaction status
Social Media Platforms: If you connect your account or use social login features
Analytics Providers: Aggregated usage and performance data
Delivery Partners: Delivery status and location updates
We use the information we collect for various purposes, including:
Create and manage your account
Process and fulfill orders, including payment processing and delivery
Facilitate pet adoption applications and processes
Enable seller services and marketplace functionality
Provide customer support and respond to inquiries
Send order confirmations, shipping notifications, and delivery updates
Manage and process refunds and returns
Send transactional emails and notifications (order updates, delivery status)
Send marketing communications (with your consent, where required)
Respond to your questions, comments, and support requests
Send push notifications about orders, promotions, and important updates
Notify you about changes to our Services or policies
Personalize your experience and show relevant products and content
Analyze usage patterns to improve our Services
Develop new features and functionality
Conduct research and analytics
Display personalized recommendations and advertisements
Detect, prevent, and address fraud, security issues, and illegal activities
Verify your identity and prevent unauthorized access
Protect the rights, property, and safety of Sabipaws, our users, and others
Enforce our Terms of Service and other policies
Comply with applicable laws, regulations, and legal processes
Respond to law enforcement requests and court orders
Exercise our legal rights and defend against legal claims
Meet tax, accounting, and regulatory reporting requirements
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including:
Payment processors (MTN Mobile Money, Airtel Money, and others)
Delivery and logistics partners
Cloud hosting and infrastructure providers
Email and communication service providers
Analytics and data analytics providers
Customer support platforms
Marketing and advertising partners (with appropriate consent)
These service providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this Privacy Policy.
If you are a seller, certain information may be visible to customers, including your shop name, business information, and contact details (as you configure). Customers may see your shop information when viewing your products or completing purchases.
Information you choose to make public (such as product reviews, ratings, or public profile information) will be visible to other users and the general public.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity or third party as part of the transaction.
We may disclose your information if required by law, court order, government regulation, or to:
Comply with legal obligations
Respond to valid legal requests from law enforcement or government authorities
Protect our rights, privacy, safety, or property
Protect the rights, privacy, safety, or property of our users or others
Prevent or address fraud, security, or technical issues
We may share your information with third parties when you explicitly consent to such sharing, such as when you opt into third-party marketing or promotional programs.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: We use industry-standard encryption (HTTPS/TLS) to protect data in transit
Secure Storage: Personal information is stored in secure databases with access controls
Password Protection: Passwords are hashed using bcrypt and are never stored in plain text
Access Controls: Access to personal information is restricted to authorized personnel only
Secure Payment Processing: Payment information is processed through PCI-compliant payment processors
Regular Security Audits: We conduct regular security assessments and updates
Secure Development Practices: We follow secure coding practices and regular security updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you believe your account has been compromised, please contact us immediately at support@sabipaws.com.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Request access to the personal information we hold about you
Request a copy of your personal data in a structured, machine-readable format
View your account information through your account settings
Update or correct your personal information through your account settings
Request correction of inaccurate or incomplete information
Request deletion of your account and personal information
Note: We may retain certain information as required by law or for legitimate business purposes
Opt out of marketing emails by clicking the unsubscribe link or contacting us
Disable push notifications through your device settings (mobile apps)
Manage cookie preferences through your browser settings (web)
Update your account settings, preferences, and profile information at any time
Change your password through your account settings
Close your account by contacting us
To exercise these rights, please contact us at support@sabipaws.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Please note that we may need to verify your identity before processing certain requests. Some information may be retained for legal, regulatory, or business purposes even after account deletion.
We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Services. These technologies help us:
Remember your preferences and settings
Authenticate your account and maintain your session
Analyze usage patterns and improve our Services
Provide personalized content and advertisements
Measure the effectiveness of our marketing campaigns
Essential Cookies: Required for the Services to function properly (e.g., authentication, security)
Functional Cookies: Enhance functionality and personalization (e.g., language preferences, region settings)
Analytics Cookies: Help us understand how users interact with our Services
Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can control cookies through your browser settings. Most browsers allow you to:
Block or delete cookies
Set preferences for specific websites
Receive notifications when cookies are set
Note: Disabling certain cookies may affect the functionality of our Services. Essential cookies cannot be disabled as they are necessary for the Services to function.
Our mobile applications may use device identifiers, advertising IDs, and similar technologies for analytics and advertising purposes. You can manage these through your device settings:
iOS: Settings > Privacy > Tracking
Android: Settings > Google > Ads
Our Services may contain links to third-party websites, applications, or services, or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of third-party services before providing them with your information.
Third-party services we use include:
Payment Processors: MTN Mobile Money, Airtel Money, and other payment providers
Analytics Services: Google Analytics and similar analytics platforms
Cloud Services: Vercel, Supabase, and other cloud infrastructure providers
Communication Services: Email service providers and messaging platforms
Social Media: If you connect social media accounts or use social login
We are not responsible for the privacy practices or content of third-party services. Your interactions with third-party services are subject to their respective privacy policies.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
The nature of the information
Legal and regulatory requirements
Business needs and operational requirements
The potential for legal claims or disputes
Specific retention periods:
Account Information: Retained while your account is active and for a reasonable period after account closure for legal and business purposes
Order Information: Retained for at least 7 years for tax and accounting purposes
Marketing Preferences: Retained until you opt out or withdraw consent
Log Data: Retained for security and operational purposes, typically for 12-24 months
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@sabipaws.com, and we will take steps to delete such information.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
Your information may be transferred to, stored, and processed in countries other than Rwanda, including countries where our service providers are located. These countries may have different data protection laws than Rwanda.
By using our Services, you consent to the transfer of your information to countries outside Rwanda. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy, including:
Using service providers that are subject to appropriate data protection obligations
Implementing appropriate safeguards as required by applicable law
Complying with applicable data protection regulations
Our mobile applications have access to additional device features and information. This section explains how we handle information specific to mobile applications:
Our mobile applications may request the following permissions:
Camera: To take photos for profile pictures, product images, or adoption applications
Location: To provide location-based services, delivery estimates, and nearby store information (with your consent)
Notifications: To send push notifications about orders, promotions, and important updates
Storage: To store app data, cache content, and save images
Network: To connect to the internet and sync data
You can manage these permissions through your device settings. Some features may not be available if you deny certain permissions.
Our mobile applications use secure storage mechanisms (such as Expo SecureStore) to protect sensitive information, including authentication tokens and session data.
We use push notifications to send you updates about your orders, promotions, and important information. You can manage push notification preferences through:
Your device settings (iOS: Settings > Notifications; Android: Settings > Apps > Notifications)
In-app notification settings (if available)
When you download our mobile applications from app stores (Google Play Store, Apple App Store), the app store provider may collect certain information. This collection is subject to the app store's privacy policy, not this Privacy Policy.
Our web application (sabipaws.com) uses web-specific technologies and features. This section explains how we handle information specific to our web application:
We collect browser type, version, language, and capabilities to optimize the web experience and ensure compatibility.
Our web application uses cookies and browser local storage to remember your preferences, maintain your session, and provide personalized experiences. See Section 7 for detailed information about cookies.
We may use web beacons and tracking pixels to measure the effectiveness of our communications and marketing campaigns.
Some browsers offer a "Do Not Track" (DNT) feature. Our Services do not currently respond to DNT signals. We continue to monitor developments in this area.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Posting the updated Privacy Policy on our website with a new "Last Updated" date
Sending an email notification to the email address associated with your account
Displaying a prominent notice on our Services
Updating the Privacy Policy in our mobile applications
Your continued use of our Services after we make changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
If you do not agree with the changes, you may close your account or discontinue use of our Services.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sabipaws
Email: support@sabipaws.com
Phone: +250-788-817-630
Website: https://sabipaws.com
Address: Kigali, Rwanda
For data protection inquiries, please include "Privacy Policy Inquiry" in the subject line of your email. We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.
This Privacy Policy is governed by and construed in accordance with the laws of Rwanda. Any disputes arising from or relating to this Privacy Policy or our data practices shall be subject to the exclusive jurisdiction of the courts of Rwanda.
If you are located outside Rwanda, please note that your information will be transferred to, stored, and processed in Rwanda. By using our Services, you consent to such transfer, storage, and processing.
This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our Services. In the event of any conflict between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail to the extent of such conflict.
If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Sabipaws Privacy Policy
Version 1.0
Effective Date: January 12, 2026